FAQ

Frequently Asked Questions

Question: What is the Reusable concept of Rapido?

Answer: Rapido provides two types of Clamps (V3 for large and S2 for small clamps). By only changing step-down rings, you can use one clamp to connect different Anamorphic lens.

Question: Return Policy?

Answer:

Thank you for shopping with us. If you are not 100% satisfied with your purchase, we will gladly exchange it or provide you with store credit.

  • Please contact us first for return authorization.
  • Returns for full refund are ONLY accepted within 7 days after the package is received.
  • Returns made after 7 days will only be issued store credit.
  • No return after 45 days of purchase.
  • All items are subject to a 15% restocking fee and shipping & handling fees.
  • Shipping and handling on returned merchandise is non-refundable (unless the product is damaged or the wrong item was shipped).

Question: How can I find out my shipping charge?

Answer: Put your items in shopping cart and process, your shipping charge will appear in Paypal before you actually pay.

Question: Why I need a step-up / step-down ring?

Answer: Step-up ring is to connect your front taking lens. Step-down ring is to connect your Anamorphic lens.

Question: I have an Anamorphic lens, how do I find Rapido packages for it?

Answer: Go to Product - Clamp Package, find your anamorphic lens and details for Rapido packages.

Question: I want to buy FMJ, but my anamorphic lens is not listed in the features. What can I do?

Answer: Please contact us via email info@rapidotechnology.com